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Privacy Policy

Mining & Industrial Suppliers (Pvt) Ltd ("MIS", "we") sells cutting tools, hand tools and industrial supplies from Harare. This policy explains what personal information we collect when you use www.mis.co.zw, ask us for a quote, buy from us or message us, and what we do with it.

Last updated 3 November 2026.

Who we are

Mining & Industrial Suppliers (Pvt) Ltd, 2 Hood Road, Southerton, Harare, Zimbabwe. Phone +263 867 700 7412, email sales@mis.co.zw. We are responsible for the personal information described here under the Cyber and Data Protection Act [Chapter 12:07].

What we collect

  • Contact and quote requests - your name, company, email address, phone number, the products you ask about and anything you write in the message.
  • Customer records - if you buy from us: company name, contact people, delivery and billing address, TIN and VAT number, orders, quotations, invoices and payments.
  • WhatsApp messages - if you message our WhatsApp Business number: your WhatsApp number, profile name and the messages and files you send us.
  • Email and phone - emails you send us and the numbers that call our office.
  • Website use - like most websites, our server records your IP address, browser type, the pages you visit and when. Odoo, the system the site runs on, sets cookies to keep the site working and to recognise a returning visitor.

We do not take card payments on this website, and we do not knowingly collect information from children.

How we use it

  • To answer your enquiry and prepare quotations.
  • To process orders, deliveries, invoices and payments.
  • To issue fiscal tax invoices: the law requires us to send invoice details, including a business customer's name, TIN, VAT number, address and contact details, to the Zimbabwe Revenue Authority (ZIMRA) through its fiscalisation system.
  • To send you quotations, invoices, statements and order updates by email or WhatsApp.
  • To keep the website secure, stop spam and abuse, and understand which pages are useful.
  • To keep the accounting and tax records the law requires.

We do not sell your information. We only send you promotional messages if you have asked us to, and you can tell us to stop at any time.

Who we share it with

We share only what is needed, with:

  • ZIMRA - fiscal invoice details, as the law requires.
  • Meta (WhatsApp) - messages we exchange with you on WhatsApp pass through WhatsApp's servers. See WhatsApp's business terms.
  • Google - our forms use Google reCAPTCHA to block spam, which sends information about your browser and how you use the page to Google. Google's Privacy Policy and Terms of Service apply.
  • Microsoft - our email is hosted on Microsoft 365.
  • Couriers and transporters - your name, phone number and delivery address, to deliver your order.
  • Our auditors and advisers, and authorities where the law requires it.

Meta, Google and Microsoft may store information outside Zimbabwe. We use them because they protect it with strong security safeguards.

Where we keep it and for how long

Our business system and this website run on our own servers in Harare, with encrypted backups. Access is limited to MIS staff who need it.

We keep invoices and accounting records for at least six years, as tax law requires. We keep enquiries and messages that did not lead to a sale for as long as they are useful for following up, and delete them on request unless we have to keep them. Website server logs are kept for a few months.

Your rights

You can ask us to:

  • tell you what personal information we hold about you and give you a copy;
  • correct anything that is wrong or out of date;
  • delete your information, unless the law requires us to keep it (for example, invoices);
  • stop sending you messages, or stop using your information for a particular purpose.

Email sales@mis.co.zw or call +263 867 700 7412. To stop WhatsApp messages, reply STOP or block our number. If you are not satisfied with our answer, you can complain to the Data Protection Authority, the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).

Cookies

The cookie banner lets you choose whether to accept optional cookies. Cookies that keep the site working, such as the one that remembers your session, are always set. You can also delete cookies in your browser settings.

Changes to this policy

We will update this page if what we collect or how we use it changes. The date at the top shows when it last changed.